Refund policy
REFUNDS
- Once an order has been shipped, it cannot be canceled, modified, or refunded
- If your order arrives damaged or compromised, please email us immediately at japanmatchaph@gmail.com with your order number
- If an order is returned due to the recipient being unavailable, we will make our best efforts to reattempt delivery
EXCHANGES
- Once an order has been shipped, items cannot be exchanged.
- Cancellations and exchanges are not permitted after shipping.
We stand by the quality of our products and guarantee that all delivered items meet our highest standards.