Refund policy

REFUNDS

  • Once an order has been shipped, it cannot be canceled, modified, or refunded
  • If your order arrives damaged or compromised, please email us immediately at japanmatchaph@gmail.com with your order number
  • If an order is returned due to the recipient being unavailable, we will make our best efforts to reattempt delivery

EXCHANGES

  • Once an order has been shipped, items cannot be exchanged.
  • Cancellations and exchanges are not permitted after shipping.

 

We stand by the quality of our products and guarantee that all delivered items meet our highest standards.