Frequently Asked Questions
What payment methods do you accept?
We accept Paypal, GCash, Maya, BPI/BDO bank transfers, and credit/debit cards (Visa, MasterCard). At the moment, Cash on Delivery (COD) is not yet available.
Shipping
At the moment, we ship only within the Philippines. However, we are working on offering international shipping soon—stay tuned!
We deliver across the Philippines, including Metro Manila, Luzon, Visayas, and Mindanao.
How long does shipping take?
Orders within Metro Manila typically arrive in 2–3 business days. Provincial deliveries may take 3–7 business days, depending on the location
Which couriers do you use for delivery?
We primarily ship orders via GoGo Xpress and Flash Express, ensuring reliable and efficient delivery services nationwide.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email. You can monitor your package directly on the courier’s website.
Tracking numbers may take up to 24 hours to activate. If it still doesn’t work after that, feel free to contact our support team and we’ll assist you right away.
What is matcha?
Matcha is a finely ground powder of specially grown and processed green tea leaves. It is traditionally consumed in Japan and is known for its vibrant green color, earthy flavor, and health benefits.
Matcha is rich in antioxidants, boosts metabolism, provides sustained energy without the crash, and supports relaxation and mental clarity due to its high L-theanine content.
What makes your matcha different?
We source our matcha directly from sustainable farms in Japan, ensuring it is ceremonial-grade, organic, and stone-ground for the best taste and nutritional value.
How should I store matcha?
Keep your matcha in an airtight container, away from light, heat, and moisture. Refrigeration is recommended after opening to preserve freshness.
How do I prepare a traditional cup of matcha?
Whisk 1–2 teaspoons of matcha with 2 ounces of hot (not boiling) water using a bamboo whisk (chasen) until frothy. Add more hot water or milk to taste.
What payment methods do you accept?
We accept Paypal, GCash, Maya, BPI/BDO bank transfers, and credit/debit cards (Visa, MasterCard). At the moment, Cash on Delivery (COD) is not yet available.
Shipping
At the moment, we ship only within the Philippines. However, we are working on offering international shipping soon—stay tuned!
We deliver across the Philippines, including Metro Manila, Luzon, Visayas, and Mindanao.
How long does shipping take?
Orders within Metro Manila typically arrive in 2–3 business days. Provincial deliveries may take 3–7 business days, depending on the location
Which couriers do you use for delivery?
We primarily ship orders via GoGo Xpress and Flash Express, ensuring reliable and efficient delivery services nationwide.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email. You can monitor your package directly on the courier’s website.
Tracking numbers may take up to 24 hours to activate. If it still doesn’t work after that, feel free to contact our support team and we’ll assist you right away.
What is matcha?
Matcha is a finely ground powder of specially grown and processed green tea leaves. It is traditionally consumed in Japan and is known for its vibrant green color, earthy flavor, and health benefits.
Matcha is rich in antioxidants, boosts metabolism, provides sustained energy without the crash, and supports relaxation and mental clarity due to its high L-theanine content.
What makes your matcha different?
We source our matcha directly from sustainable farms in Japan, ensuring it is ceremonial-grade, organic, and stone-ground for the best taste and nutritional value.
How should I store matcha?
Keep your matcha in an airtight container, away from light, heat, and moisture. Refrigeration is recommended after opening to preserve freshness.
How do I prepare a traditional cup of matcha?
Whisk 1–2 teaspoons of matcha with 2 ounces of hot (not boiling) water using a bamboo whisk (chasen) until frothy. Add more hot water or milk to taste.